FAQs

Have a question? Take a look through some quick answers to our most common questions below...

Planning Your Visit

Adults must be accompanied by a child (under 18 years) to visit LEGOLAND® Discovery Centre.

Children must be accompanied by an adult (18+ years) to visit LEGOLAND® Discovery Centre Hong Kong and must be supervised at all times.

To ensure our guests have the best experience possible, we limit the number of visitors that can be in the Centre at one time. The best way of ensuring your family's entry is by reserving your tickets online. 

Unless you have an Annual Pass, tickets are sold on a single admission basis, and once you have exited the attraction after entering, re-entry will not be permitted. 

We encourage families to interact together and explore their imaginations and creativity through a world of open play, and therefore visits are not guided.

We do not allow outside food or beverage, unless caring for babies or food allergies.

LEGOLAND® Discovery Centre encourages guests to enjoy deliciously fresh foods and snacks, as well as beverages and coffee in our Cafe.

Yes, we are fully accessible for visitors with disabilities and wheelchair users. We have the disable toilet, wheel chair seat in our 4D Studio.

We are stroller friendly, with family bathrooms with diaper changing facilities, kids’ toilet seats and wash basin.

We ask you to pick an entry time to manage the number of people in the Centre. This helps us reduce lines and make sure the experience is enjoyable for everyone! We advise all guests to arrive on time to enjoy all the bricktastic activities we have inside!

You can pre-book your entry time here.

We ask all guests to arrive on-time for their time-slot, this will allow all guests to enjoy all the bricktastic activities we have inside as scheduled!

No, tickets are non-transferable and non-refundable. When booking your ticket please make sure you choose a date that suits you and your family.

No, you do not need to print your tickets. We encourage you to select "Print@Home and Mobile Ticket" to receive digital tickets on your electronic device. This will mean you don’t have to redeem your tickets at the ticket desk when you arrive at the attraction. You will need to show your digital tickets for scanning prior to entering the attraction.

LEGOLAND® Discovery Centre Hong Kong will open early 2021.  Our gift shop is currently open everyday from 11am to 8pm.

As part of broader LEGOLAND® Discovery Centre attraction, there is a retail store. All members of the public, both adults and children are able to access the retail store without purchasing an admission ticket or entering LEGOLAND® Discovery Centre. The retail store features many limited edition and hard to find products.

LEGOLAND® Discovery Centres however, are not retail shops alone. They are small, indoor children’s attractions similar to children’s play centres however designed around the iconic LEGO® brick. Most importantly they are unique and very special places specifically conceived and designed from a child’s perspective, providing high quality interactive and educational fun for children aged 3-10 and their families and friends. Many of the key features in the attraction therefore are not suitable or designed for the use of grown adults of any ability - the soft play area, or DUPLO Farm for example.

LEGOLAND® Discovery Centres include a range of exciting LEGO® play areas, interactive rides, brick pools, master classes from the LEGO Master Model Builders, special party rooms for birthdays and other celebrations, a 4D Studio and, of course, the popular MINILAND® area, a miniature LEGO® brick replica of iconic Hong Kong landmarks and monuments.

In order to constantly maintain a quality experience in which to play, LEGOLAND® Discovery Centres around the world do not permit entry to any groups of adults, adult couples, who are not accompanied by a young child or children during standard hours. Developed in discussion with our visitors, we believe this policy to be appropriate and practical for this particular attraction and its visitor profile. We absolutely embrace our Adult fans of LEGO and recognise that the appeal of the LEGO brick uniquely crosses all barriers, and fans come in all ages and abilities. As such we have developed a series of regular Adult nights. The Adult nights have been created not only to provide an opportunity for Adults to be welcomed into our centre but provide a high quality product experience that all Adult fans will enjoy.

Please call us at 21437300 or write to us at LDCHK.info@merlinentertainments.biz if you would like us to check Lost Property for you.

For health and safety reasons, children and adults are required to wear socks for our Duplo® Village soft play areas. Please ensure that you bring socks for yourself and your little ones, we also offer fun-tastic socks which can purchase from our entrance and Cafe!

Our terms and conditions have always stated that there are certain circumstances whereby Annual Passholders may be denied entry to the attraction. A reason for this, for example, might be if the attraction’s capacity has been reached and more guests cannot be permitted entry at a certain time on a certain date due to safety reasons. It is mandatory for guests to pre-book, we highly recommend doing so to ensure you can visit on your desired day and time.

Planning a visit

To ensure our guests have the best experience possible, we limit the number of visitors that can be in the Centre at one time. The best way of ensuring your family's entry is by reserving your tickets online.

Unless you have an Annual Pass, tickets are sold on a single admission basis, and once you have exited the attraction after entering, re-entry will not be permitted.

We’re really sorry to hear that something was missing from your new LEGO® set.

Please call 800960153 or Email us at LDCHK.info@merlinentertainments.biz for enquiries with your proof of purchase receipt.

  1. All merchandise sold are non-refundable. Exchange of merchandise can be done within 14 days from date of purchase with original receipt at LEGOLAND® Discovery Centre Hong Kong.
  2. Merchandise must remain in its original packaging, unopened and undamaged.
  3. Blind pack, gift with purchase and any promotional or discounted items are non-exchangeable and non-refundable.
  4. Any exchange of merchandise can only be accepted once with item that is of the same or higher value.
  5. All exchanges are to be processed at our Gift Shop. LEGOLAND® Discovery Centre Hong Kong reserves the right to final decision in case of any dispute.